Privacy Policy

FOLIOCUBS respects the privacy of customers and website visitors. This policy explains how personal information is collected, used, stored and protected when customers interact with our online store.

We aim to process personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

Information We Collect

Depending on how customers interact with our store, we may collect:

Full name and contact details
Billing and delivery addresses
Email address and telephone number
Order and transaction information
Customer service correspondence
Device information, cookies and website usage information

How We Use Personal Information

Personal information may be processed to:

Process and fulfil customer orders
Arrange shipping and delivery
Facilitate payments and refunds
Provide customer support
Communicate important order updates
Prevent fraud and unauthorised transactions
Meet legal and regulatory obligations
Send promotional communications where legally permitted

Payment Information

Payments may be processed through authorised third-party payment service providers.

Payment information is handled according to the security procedures and privacy policies of the applicable payment provider.

FOLIOCUBS does not intentionally collect or store customers' complete payment card details on its own systems.

Sharing of Information

Where necessary, personal information may be shared with service providers involved in operating the store, including payment processors, delivery providers, website hosting services and professional advisers.

Information may also be disclosed where required by law.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Cookies

Our website may use cookies and similar technologies to support essential website functions, understand visitor activity and improve the shopping experience.

Data Retention

Personal information is retained only for as long as reasonably necessary for legitimate business purposes or as required by law.

Customer Rights

Subject to applicable law, customers may request access to, correction of or deletion of their personal information, and may object to certain processing activities.