Shipping & Delivery Policy

Last Updated: 22 October 2026

FOLIOCUBS is a South African online homeware retailer offering pillows, cushions, throws and selected home accessories.

Delivery Coverage

We offer delivery to eligible addresses within South Africa, subject to courier coverage and product availability.

Order Processing

Orders are processed after successful payment confirmation.

Order Processing Time: 1-2 Business Days 

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Timeframes

Estimated delivery times depend on the customer's location, courier service and product availability.

Estimated Delivery Time: 4-6 Business Days

Delivery estimates are provided for guidance and are not guaranteed. Customers will be informed of material delays.

Shipping Fees

Shipping charges, where applicable, will be clearly displayed during checkout before the customer completes payment.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Delivery Issues

If an order is delayed, missing, damaged or incorrectly delivered, customers should contact our support team.

We will investigate delivery concerns and provide assistance in accordance with applicable consumer protection legislation.

Unavailable Products

If an ordered product becomes unavailable and we cannot fulfil the order, we will notify the customer and arrange a refund within the legally required timeframe.